Privacy Policy

Welcome to SkyHub4k. Your personal data security and privacy rights are our top priority. Should you have any inquiries or worries regarding our policy or how we handle your information, please contact us via WhatsApp.

1. Data We Collect

Personal data is collected when you voluntarily provide it during IPTV service registration, express curiosity about our products/services, or contact us.

Our collection includes these personal details:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

We apply the data we gather for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information under these lawful foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We maintain your personal information only as long as required by this policy's objectives, unless legal provisions (like taxation, accounting, or regulatory needs) demand longer preservation.

5. Cookies & Tracking Technologies

Cookies and comparable tracking tools may be employed to access or save data. These mainly consist of functional cookies essential for proper website and client area functionality. Advertising-related tracking cookies are not utilized.

6. Third-Party Services

Your data might be disclosed to external vendors, service providers, or agents who carry out tasks for us or represent our interests and need this information to complete their duties. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards to ensure the protection of any personal data we handle. Nonetheless, bear in mind that total internet security cannot be assured.

8. Your Data Protection Rights

Your geographical location may grant you specific rights related to your personal data, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

The service is exclusively for adults 18 years or older. There is no deliberate collection of personal information from anyone under 18.

10. Contact Us

For any questions or remarks about this policy, kindly contact us via WhatsApp.