Privacy Policy

Welcome to SkyHub4k IPTV. We are dedicated to securing your personal details and upholding your privacy. If you have any queries or worries about our policy or how we manage your information, please contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share when signing up for our IPTV service, showing interest in learning about us or our offerings, or reaching out to us.

The following details are included in the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we collect or receive is utilized for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is handled according to the legal bases outlined below:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only as long as needed for the objectives described in this privacy policy, unless extended retention is mandated or allowed by law (e.g., tax, accounting, or other legal obligations).

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be utilized to access or store data. These are mainly functional cookies essential for the proper functioning of the website and client area. Invasive tracking cookies for advertising are not employed.

6. Third-Party Services

We could provide your data to outside vendors, service providers, or representatives who assist us and need access to this information to fulfill their responsibilities. Examples involve:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards to ensure the protection of any personal data we handle. Nonetheless, keep in mind that total internet security cannot be assured.

8. Your Data Protection Rights

Based on where you reside, you could be entitled to certain privileges related to your personal data, including:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to enforce these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make no intentional efforts to gather personal data from those under 18.

10. Contact Us

For any inquiries or feedback regarding this policy, feel free to contact us via WhatsApp.